Frequently Asked Questions
What if I forget my password?
Click on the Forgot Your Password link. You will be prompted to enter your Username and respond to your "secret question." Once this is completed, a system generated password will be emailed to you and you must reset a new Password to signon. For additional assistance please email Customer Service at ClientServices@InteliSpend.com or call 1.888.234.7411.
What if I forget my username?
Please email Customer Service at ClientServices@InteliSpend.com or call 1.888.234.7411.
Will I need to register again if I wish to place another order at a later date?
No. If you have previously ordered, simply re-enter your username and password created from the first time you registered as a new user. Your password will reset every 30 days.
Why does my password reset?
For security reasons our system requires your password to reset every 30 days.
Is this website's information secure?
Yes. Information submitted through the website is protected by Secure Socket Layer (SSL) technology, which encrypts or scrambles information submitted online.
Why was my e-mail address not accepted?
For security reasons, a valid business e-mail address is required.
Can I select any card value/denomination that I want?
You may order any product type in any values/denominations from 25 to 100 points/dollars, (1 point = $1 in purchasing power), with a maximum of 10 values/denominations per order.
Can I personalize my cards?
You cannot personalize reward cards on orders placed through this website. However, you can call 1.888.234.7725 and a sales person will be happy to assist you in setting up a custom account that allows “personalization” (the addition of first and last name to the cards).
How will the cards I purchase be packaged?
The reward cards you purchase will be affixed to an attractive letter detailing usage instructions, packaged with terms and conditions associated with the card. The card, letter, and other enclosures will be delivered in a #10 size window envelope.
How can I pay for my order?
All online purchases via this site must be paid for with American Express, Visa® or MasterCard®.
Can I order more than one card/product type on my order?
No. Orders are restricted to one reward card/product type per order. However, you may place multiple orders, each with a different card/product type.
Can I select more than one card value/denomination on my order?
Yes. You may select up to 10 different reward card values/denominations as long as they are the same product type. If you wish to select more than one product type (for example, the Gas Card, the Dining Card and the Everything Card), you will need to place separate orders for each product type.
How do I select more than one card value/denomination on my order?
After entering your first value/denomination and quantity, simply click on the Add More Values button and repeat the first steps. To be sure you have all of the values/denominations you need, you can order a maximum of 10 different values/denominations.
Are there restrictions on order size?
Yes. The amount of reward cards you may order are restricted on this website. Should your order exceed the maximum ordering limit, you will be systematically notified at the time of ordering. If your business needs exceed the limit, please call 1.888.234.7725 and a sales representative will be happy to assist you in setting up an internal corporate account and fulfilling your need.
What if my order exceeds the maximum order size?
Please e-mail ClientServices@InteliSpend.com or call 1.888.234.7725 to set up an account with our corporate office.
How will my order be confirmed?
You will receive a prompt e-mail with an invoice copy containing your order number confirming that your order has been submitted.
Where can I find my order number once my order is placed?
Your order number will appear on the Order Complete confirmation page immediately after your order is submitted and on your order confirmation e-mail as well. It is also recommended that you print out a copy of the invoice containing the order number for your records.
Can I check the status of my order once it is placed?
Yes. Simply sign back on to http://shop.InteliSpend.com and click on the Check Order Status link to view details of your order. You will need to have your password and username to access the information.
Can I cancel an order?
No. Once an order has been confirmed, it cannot be cancelled and will be shipped as scheduled. All sales are final.
Are there taxes on my purchase?
Taxes do not apply.
Are there any restrictions on where I can ship my order?
Yes. Your order must be shipped to your charge card billing address or to a valid business address in the US. Your order cannot be shipped to a PO Box.
Is there a charge for shipping the cards?
Yes. There is a $15.95 shipping/handling fee per order. All orders ship via courier 2 day service.
How long will it take to receive my order?
Orders should generally be received within 3 to 5 business days following order release.
How will my order be shipped?
All orders are shipped via courier 2 day service to a valid business address as instructed when the order is placed.
Are the cards credit cards?
No. They are prepaid reward cards issued in connection with a loyalty, award or promotion program. The reward cards contain a specific value. Unlike a credit card, only the value available on the reward card can be spent. Additionally, there are no annual fees, interest charges, or credit checks specific to the reward card.
Do the cards have special terms and conditions?
Yes. Specific American Express®-branded reward card terms and conditions and Visa award card terms and conditions should be reviewed prior to using the card.
Will a monthly statement be received like with a credit card?
No. The available reward card value and transaction summary are available online 24/7 on the cardholder website. American Express cardholders will visit www.RewardBalance.com and Visa cardholders will visit www.MyCurrentBalance.com.
Where can more information be obtained about the card?
Detailed information can be found on this website, on the website referenced on the back of the reward card, or contact Customer Service at ClientServices@InteliSpend.com.
How are the cards used?
The reward card should be presented at the point of sale with American Express or Visa selected as the form of payment. Credit, not Debit should be chosen (if given an option). However, the card works just like a debit card with the transaction value deducted as purchases are made. If the purchase costs less than the current value of the card, the card may be used again until the remaining value is used. If the purchase costs more than the current value of the card, please see "What if the purchase exceeds the card's value?" question below.
What if the purchase exceeds the card's value?
If the purchase amount is greater than the available reward card value, the merchant or establishment should be consulted to determine whether supplemental payment is allowed. If supplemental payment is allowed, the supplemental payment should be used as the first form of payment and the card should be used to pay the remaining balance. The merchant or establishment should be told the exact amount to deduct from the card. Please see "What is supplemental payment?" question below.
Supplemental payment is typically cash, check or credit card and may be used in addition to the reward card to make a purchase if the purchase amount exceeds the card value.
Why should the card value be known before using the card?
It is important to know the available reward card value before using the card. Knowing the value will avoid having a transaction declined by ensuring there is enough available value to cover the transaction. Please see "How can the card value be checked?" question below.
How can the card value be checked?
For American Express Cards, the card number should be entered in the card number fields at www.RewardBalance.com. For Visa cards, the website is www.MyCurrentBalance.com. You may also contact Customer Service at the number on the back of the card.
Can a summary of transactions be viewed online?
Yes. A transaction summary is viewable via the cardholder website. For American Express Cards, the card number should be entered in the card number fields at www.RewardBalance.com. For Visa cards, the website is www.MyCurrentBalance.com.
Can the card be used at ATMs?
No.
Our Client Support Department is available to assist you with general inquiries concerning:
- Shipping
- Order status
- Account/contact maintenance
- Password resets
- Technical assistance when placing an order
You may reach the Client Support Department by calling 1.888.234.7411.
Client Support Specialists are available 7:30 a.m. - 5:30 p.m. CST, Monday through Friday. You may also send an e-mail directly to ClientServices@InteliSpend.com.
Where and how can I use the card?
The card may only be used at gas stations that accept Visa debit cards. Do not use the card at the pump. You must go inside and tell the merchant the exact amount you would like deducted from the card.
Are there fees associated with my card?
Yes. Cardholder fees may apply. Please refer to the Cardholder Agreement.
Does the card ever expire?
Yes. The card will expire when the "valid thru" date on the front of the card passes.
Do the card funds ever expire?
No. Funds are available upon request after the card expiration date. To obtain funds, call Customer Service at 1-877-610-1075. Outside the U.S., please call toll number 1-801-214-8892.
Is this website secure?
Yes. Information submitted through the card website is protected by Secure Socket Layer (SSL) technology, which encrypts or scrambles information submitted online.
Where can the card be used?
Accepted at nearly 200 select merchants that accept Visa debit cards. Terms and conditions apply.
Are there fees associated with my card?
Yes. Fees may apply. Please refer to the Cardholder Agreement that accompanied the card. Fee details are also available on this website.
Does the card ever expire?
Yes. The card will expire when the “valid thru” date on the front of the card passes.
Do the card funds ever expire?
No. Funds are available upon request after the card expiration date. To obtain funds, call Customer Service at 1-877-610-1075. Outside the U.S., please call toll number 1-801-214-8892.
How do I use the card for hotels and car rentals?
Companies associated with travel services may automatically factor in an additional 20% to cover incidental charges that you may incur. You should ensure that the card has an available balance 20% greater than your total bill. We recommend you always use a personal credit card when making hotel or car rental reservations, and then present the card when paying the bill at the completion of your hotel stay or car rental.
How can I use the card at restaurants and dining establishments?
Before presenting the card for payment, make sure the available value will cover the bill plus an additional 20%. Otherwise, ask the merchant to process the card for a lesser amount, and use an additional form of payment (cash, check, credit card) for the balance.
Can I use the card for online purchases?
Yes. You may use the card at online merchants that welcome Visa debit cards. Be sure to select Visa as the form of payment, and choose Credit, not Debit, if given the option. Prior to shopping online, know the card value to ensure you have sufficient funds to cover the purchase. If your online purchase exceeds the card’s value, contact the merchant’s customer service department and ask if they accept additional forms of payment. If you experience any difficulty when ordering online, contact the merchant’s customer service number. If the online merchant is unable to assist you, contact the Customer Service number on the back of the card.
What should I do if I am not satisfied with my online purchase?
You should contact the customer service department of the online merchant directly.
Where can the card be used?
The reward card is valid everywhere Visa debit cards are accepted. Terms and conditions apply.
Are there fees associated with my card?
Yes. Fees may apply. Please refer to the Cardholder Agreement that accompanied the card. Fee details are also available on this website.
Does the card ever expire?
Yes. The card will expire when the “valid thru” date on the front of the card passes.
Do the card funds ever expire?
No. Funds are available upon request after the card expiration date. To obtain funds, call Customer Service at 1-877-610-1075. Outside the U.S., please call toll number 1-801-214-8892.
How do I use the card for hotels and car rentals?
Companies associated with travel services may automatically factor in an additional 20% to cover incidental charges that you may incur. You should ensure that the card has an available balance 20% greater than your total bill. We recommend you always use a personal credit card when making hotel or car rental reservations, and then present the card when paying the bill at the completion of your hotel stay or car rental.
How can I use the card at restaurants and dining establishments?
Before presenting the card for payment, make sure the available value will cover the bill plus an additional 20%. Otherwise, ask the merchant to process the card for a lesser amount, and use an additional form of payment (cash, check, credit card) for the balance.
How do I use the card at gas stations and fuel suppliers?
You must go inside and tell the attendant the exact amount to be applied to the card. Do not use the card at the pump. If given the option, choose Credit instead of Debit.
Can I use the card for online purchases?
Yes. You may use the card at online merchants that welcome Visa debit cards. Be sure to select Visa as the form of payment, and choose Credit instead of Debit if given the option. Prior to shopping online, know the card value to ensure you have sufficient funds to cover the purchase. If your online purchase exceeds the card’s value, contact the merchant’s customer service department and ask if they accept additional forms of payment. If you experience any difficulty when ordering online, contact the merchant’s customer service number. If the online merchant is unable to assist you, contact the Customer Service number on the back of the card.
What should I do if I am not satisfied with my online purchase?
You should contact the customer service department of the online merchant directly.
Where can the card be used?
Accepted exclusively at 200+ select U.S. merchants that welcome American Express® Cards. Reward Card Expiration and Conditions apply. Merchants are subject to change.
Can the card be used to buy online?
Yes. The reward card can be used at participating online merchants that welcome American Express. American Express should be used as the form of payment, choosing Credit instead of Debit (if it is an option). Prior to shopping online, it is important to know the card value to ensure there is sufficient card value to cover the purchase. If there is any difficulty when ordering online, the online merchant's Customer Service should be contacted.
What if the online purchase exceeds the card's value?
If the online purchase exceeds the available value on the reward card, and using a supplemental form of payment is desired, the online merchant should be contacted. The merchant should be asked if they accept supplemental payment. If they do, the merchant should be instructed exactly how much of the purchase to apply to the card, not to exceed the available value on the card. If the online merchant does not accept supplemental payment, knowing the card value before shopping and spending equal to or less than the available value on the card applies. Please see "What is supplemental payment?" question above.
What if there is a problem with an online purchase?
The Customer Service department of the online merchant should be contacted directly.
Does the card ever expire or lose its value?
Yes. please check the valid thru date. Please review the Card Expiration and Conditions. The valid thru date is printed on the front of every reward card. The reward card value must be used prior to the last
day of the month of the valid thru date or the remaining unused value will be forfeited, subject to applicable law. Invalid cards are not replaceable, refundable or returnable. Please be advised that reward
cards are permitted to carry a valid thru date under the CARD Act loyalty, award, promotion exemption.
Where can the card be used?
Accepted at select dining establishments in the U.S. that welcome American Express® Cards. Reward Card Expiration and Conditions apply. Merchants are subject to change.
How is the Card used at restaurants and dining establishments?
The available reward card value must cover the purchase amount, taxes and gratuity or the card may be declined.
Dining establishments often obtain authorization for an amount greater than the total bill (typically an additional 20%) to ensure that sufficient value is available to cover gratuity. The gratuity portion of the purchase could be unavailable for up to 7 days, even if the gratuity is paid with a different form of payment.
Dining establishments often obtain authorization for an amount greater than the total bill (typically an additional 20%) to ensure that sufficient value is available to cover gratuity. The gratuity portion of the purchase could be unavailable for up to 7 days, even if the gratuity is paid with a different form of payment.
Does the card ever expire or lose its value?
Yes. please check the valid thru date. Please review the Card Expiration and Conditions. The valid thru date is printed on the front of every reward card. The reward card value must be used prior to the last
day of the month of the valid thru date or the remaining unused value will be forfeited, subject to applicable law. Invalid cards are not replaceable, refundable or returnable. Please be advised that reward
cards are permitted to carry a valid thru date under the CARD Act loyalty, award, promotion exemption.
Where can the card be used?
The reward card may only be used at select dining establishments and movie theaters that welcome American Express® Cards in the U.S. Card Expiration and Conditions apply. Specific merchant terms and conditions may apply. Merchants are subject to change.
How do I use the Dinner & Movie Card?
The reward card is a prepaid reward card (not a credit card) loaded with a point value. One point equals one U.S. dollar in purchasing power.
Present the Dinner & Movie card for payment at a participating merchant and reference American Express. Select Credit, not Debit, if given the option. Be sure the card is only processed for an amount equal to or less than the card value.
How is the card used at restaurants and dining establishments?
The available reward card value must cover the purchase amount, taxes and gratuity or the card may be declined.
Dining establishments often obtain authorization for an amount greater than the total bill (typically an additional 20%) to ensure that sufficient value is available to cover gratuity. If you plan to use the Dinner & Movie Card for both dinner and a movie on the same day, be aware that the gratuity portion of the restaurant purchase could be unavailable for use for up to 7 days, even if you paid the gratuity with a different form of payment.
How is the card used at movie theaters to purchase tickets?
Always know the available reward card value. Be sure the card is only processed for an amount equal to or less than the card value. Tickets may be ordered online or at the box office.
What should I do if I encounter a problem at the point of sale?
While at the point of sale, ask the merchant to call the Customer Service number on the reward card back for assistance. Agents are available 24/7.
Does the card ever expire or lose its value?
Yes. please check the valid thru date. Please review the Card Expiration and Conditions. The valid thru date is printed on the front of every reward card. The reward card value must be used prior to the last
day of the month of the valid thru date or the remaining unused value will be forfeited, subject to applicable law. Invalid cards are not replaceable, refundable or returnable. Please be advised that reward
cards are permitted to carry a valid thru date under the CARD Act loyalty, award, promotion exemption.
Where can the card be used?
The reward card can be used at virtually any fuel establishment that accepts American Express® Cards in the US. Card Expiration and Conditions apply.
How is the card used at gas stations and fuel suppliers?
Gasoline stations often place a hold on reward cards in anticipation of the total sale. Therefore, we recommend always paying inside and not using the card at the pump. The attendant should be told the exact amount to apply to the card. If given the option, select Credit, not Debit. Some gasoline stations may accept more than one form of payment. If the gasoline purchase exceeds the available value on the card, the attendant should be asked about using an additional form of payment. Please see "What is supplemental payment?" question above.
Does the card ever expire or lose its value?
Yes. please check the valid thru date. Please review the Card Expiration and Conditions. The valid thru date is printed on the front of every reward card. The reward card value must be used prior to the last
day of the month of the valid thru date or the remaining unused value will be forfeited, subject to applicable law. Invalid cards are not replaceable, refundable or returnable. Please be advised that reward
cards are permitted to carry a valid thru date under the CARD Act loyalty, award, promotion exemption.
Where can the card be used?
The reward card can be used virtually anywhere American Express® Cards are welcome in the U.S.; cannot be used at taxis, water taxis, limousine services, or ATMs. Card Expiration and Conditions apply.
How is the card used at restaurants and dining establishments?
To use the reward card at restaurants and dining establishments, the card should be presented at the time of payment. The card value must be sufficient to cover the purchase amount plus tax and gratuity or the card will be declined. Some restaurants and dining establishments may allow payment for the meal with the card and payment for the gratuity in cash - or using an additional form of payment. The server or cashier should be asked about payment options and supplemental payment. Please see "What is supplemental payment?" question above.
How is the card used at gas stations and fuel suppliers?
Gasoline stations often place a hold on reward cards in anticipation of the total sale. Therefore, we recommend always paying inside and not using the card at the pump. The attendant should be told the exact amount to apply to the card. If given the option, select Credit, not Debit. Some gasoline stations may accept more than one form of payment. If the gasoline purchase exceeds the available value on the card, the attendant should be asked about using an additional form of payment. Please see "What is supplemental payment?" question above.
Can the card be used for hotels and car rentals?
When making hotel or car rental reservations or checking into a hotel or renting a car, the merchant often places a hold on reward cards in anticipation of the stay or rental. We recommend always using a personal credit card when making hotel or car rental reservations or checking into a hotel or renting a car, then presenting the card when paying the bill at the completion of the hotel stay or car rental.
Can the card be used to buy online?
Yes. The reward card can be used at virtually any online merchant that welcomes American Express® Cards. American Express should be used as the form of payment, choosing Credit instead of Debit (if it is an option). Prior to shopping online, it is important to know the card value to ensure there is sufficient card value to cover the purchase. If there is any difficulty when ordering online, the online merchant's Customer Service should be contacted. If the online merchant is unable to assist, the Customer Service number on the back of the card (1.888.900.2347) should be contacted.
What if the online purchase exceeds the card's value?
If the online purchase exceeds the available value on the reward card, and using a supplemental form of payment is desired, the online merchant should be contacted. The merchant should be asked if they accept supplemental payment. If they do, the merchant should be instructed exactly how much of the purchase to apply to the card, not to exceed the available value on the card. If the online merchant does not accept supplemental payment, knowing the card value before shopping and spending equal to or less than the available value on the card applies. Please see "What is supplemental payment?" question above.
What if there is a problem with an online purchase?
The Customer Service department of the online merchant should be contacted directly.
Does the card ever expire or lose its value?
Yes. please check the valid thru date. Please review the Card Expiration and Conditions. The valid thru date is printed on the front of every reward card. The reward card value must be used prior to the last
day of the month of the valid thru date or the remaining unused value will be forfeited, subject to applicable law. Invalid cards are not replaceable, refundable or returnable. Please be advised that reward
cards are permitted to carry a valid thru date under the CARD Act loyalty, award, promotion exemption.
Can I resell the cards purchased on this website?
No. Reward cards purchased on this website may only be purchased by a business and given to reward earners. If you are interested in becoming an Authorized Reseller, please call 1-888-234-7725 for more information.
Can I purchase a card for Canadian or international use through this website?
Yes. The Universal Visa Prepaid Card can be used internationally.
How can I purchase a card for Canadian use?
The InteliSpend Prepaid Solutions, ULC Canadian headquarters offers standard and custom reward card products in addition to rewards management solutions. For assistance with Canadian sales inquiries, please contact the Canadian office.
Canadian Headquarters Office
InteliSpend Prepaid Solutions, ULC
2000 Argentia Road Plaza II, Suite 107
Mississauga, Ont. L5N 1V8
Local office number: 1.800.293.1136
Canadian Headquarters Office
InteliSpend Prepaid Solutions, ULC
2000 Argentia Road Plaza II, Suite 107
Mississauga, Ont. L5N 1V8
Local office number: 1.800.293.1136
How can I purchase a card for international use?
The Universal Visa Prepaid Card can be used internationally. For international shipment inquiries, please call 1.888.234.7725 and a sales representative will be happy to assist you.